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Gexa Energy Reviews: Plans, Rates, and Customer Experiences in Texas

Compare Gexa Energy plans for your Texas home, from [lowest rate] per kWh at 1,000 kWh of monthly use.

Written by Ken WeilbacherReviewed by Luis LunaLast updated [date of edit]

Power Wizard is an independent electricity marketplace offering clear and unbiased information. The companies featured do not influence our editorial process, even when we showcase their products. Check our editorial process and how we make money.

Gexa Energy

Gexa Energy Pricing: Rates You Can Expect to Pay

Gexa Energy’s rates depend on the plan you choose, your contract length, how much electricity you use each month, and which utility delivers power to your address. Many of Gexa’s lowest advertised rates come from bill credit plans, which reach that rate only in months when your usage meets the credit threshold. Read each plan’s Electricity Facts Label (EFL) at 500, 1,000 and 2,000 kWh before you enroll.

In our marketplace, the lowest electricity rate that Gexa Energy offers is [lowest rate] per kWh. The [featured plan] plan is offered in a [term] contract and includes [plan features]. The early termination fee is [ETF]. The price details are:

• At the 500 kWh level, the rate is [rate at 500 kWh] per kWh with an estimated bill of [bill at 500 kWh]
• At the 1,000 kWh level, the rate is [rate at 1,000 kWh] per kWh with an estimated bill of [bill at 1,000 kWh]
• At the 2,000 kWh level, the rate is [rate at 2,000 kWh] per kWh with an estimated bill of [bill at 2,000 kWh]

How Gexa Energy Compares With the Average Marketplace Rate

Across all [plan count] Gexa plans in our marketplace for this ZIP code, the blended average rate is [Gexa average] per kWh at 1,000 kWh, against an Average Marketplace Rate of [marketplace average]. That blend includes Gexa’s bill credit plans and its higher-priced fixed and specialty plans, so individual plans range widely around it. Compare the specific plan you are considering in the table above.

Why Your Gexa Bill Might Be Higher Than the Advertised Rate

The rate in a plan’s headline applies at one usage level. Four things can make a Gexa bill higher than that number suggests, and none of them is unique to Gexa.

• Bill credits are all or nothing. On a bill credit plan, the advertised rate assumes you earn the credit. The [featured plan] above prices at [rate at 1,000 kWh] per kWh at 1,000 kWh but [rate at 500 kWh] at 500 kWh, because a mild month that falls short of the threshold loses the whole credit.
• Minimum usage. Some plans charge a penalty if you use less than a specified amount of electricity per month, often 1,000 kWh.
• Delivery charges. Utility delivery fees include a base charge and a per kWh rate. These charges are regulated, apply to all plans equally, and typically update twice per year. They appear on every bill as TDU delivery charges.
• Contract timing. Low-rate, short-term plans often expire in high-demand months, forcing renewal at peak prices. A plan that ends in July or January renews into the most expensive months of the year.

Check the EFL at the usage level closest to your own, and note your contract end date when you enroll.

Who Is Gexa Energy? Company Background & Highlights

Gexa Energy was founded in Houston in 2001 and began serving customers when the Texas electricity market opened to competition in 2002, which makes it one of the state’s original retail electricity providers. It operates as Gexa Energy, LP under PUCT Certificate No. 10027 and has been a subsidiary of NextEra Energy since FPL Group, now NextEra Energy, acquired Gexa Corp. in June 2005. Gexa uses the slogan Texans serving Texans™ and says it has served more than 1.8 million Texas households since 2001 [VERIFY: still current at publish], including in Houston, Dallas, Fort Worth and Corpus Christi. Here are Gexa Energy’s main highlights:

• Gexa offers competitive electricity plans designed for all types of customers and usage habits
• New residential customers can switch to another eligible Gexa plan once within the first 60 days of service without a penalty, under Gexa’s Happiness Guarantee
• Offers contracts from 8 to 36 months
• All residential plans have been 100% renewable since November 2020
• Beyond electricity plans, Gexa Energy provides complete solar energy solutions, including rooftop solar panel installations [VERIFY: current offering]
• Gexa proudly partners with local organizations to help the communities it serves

What Customers Are Saying About Gexa Energy

Power Wizard’s rating for Gexa Energy combines customer feedback from third-party review platforms, industry data and our own analysis. Gexa scores highest for its online tools and range of plans, and slightly lower for customer service. The two sections below explain what customers praise and where they report problems.

Ratings are based on a scale of 1 through 5, with 5 being the highest. These scores are determined by Power Wizard’s comprehensive evaluation of customer feedback, industry data, and our own expert analysis.

Gexa’s overall score of 4.83 reflects perfect ratings for online accessibility and plan options, with customer service at 4.5. Most of the criticism behind that score concerns billing and contract renewal rather than enrollment.

What Customers Praise About Gexa Energy

Reviewers on Google, Yelp and Trustpilot [VERIFY: platforms consulted] often mention friendly, attentive customer service and how easy Gexa’s website and app are to use. Gexa’s 60-day Happiness Guarantee also comes up: new residential customers can move to another eligible Gexa plan once in their first 60 days without a penalty. Long-tenured customers point to Gexa’s history in Texas and to its renewable plans, which do not require solar panels or any equipment at home.

Where Customers Report Problems With Gexa Energy

The most repeated complaint concerns what happens when a contract ends. Gexa sends expiration notices before the end date, but a customer who does not choose a new plan moves automatically onto a month-to-month variable rate, which can be much higher than the rate they signed up for. That product can be canceled at any time without a fee, so the fix is to act on the notice.

The second theme is bills that rise without an obvious cause, usually on bill credit plans in a month when usage falls short of the credit threshold, or in summer when a short contract renews at peak prices. Some customers also report difficulty interpreting billing statements.

Before you enroll, read the EFL at the 500, 1,000 and 2,000 kWh usage levels, and put your contract end date in your calendar.

Gexa Monthly PUCT Complaint Trend

In [latest month], the PUCT complaint rating for Gexa Energy was [rating]. Check the breakdown of all complaints below.

A Closer Look at Gexa Energy’s Electricity Plans

If you live in a coastal city like Corpus Christi, you likely have different energy needs than someone living in a landlocked city like Fort Worth. Because of this, Gexa Energy offers flexible plans to suit your way of life. Just remember to review each plan’s Electricity Facts Label (EFL) for rates, usage tiers, and other terms before making a commitment.

Fixed-Rate Plans

Fixed-rate plans lock in your electricity rate for the duration of your contract, typically 12, 24, or 36 months. That means your price per kilowatt-hour won’t change, even if market rates go up. It’s a good fit for anyone who wants consistency in their monthly bills.

Bill Credit Plans

Gexa Energy’s bill credit plans apply a credit to your bill in any month your usage reaches the plan’s threshold, which can lower your overall energy costs. The credit amount and threshold are stated on each plan’s EFL; on several current Gexa plans the credit is [credit amount] at [threshold] kWh or more. If your usage falls short of the threshold, you do not receive the credit that month. These plans may work for households with predictable, high monthly usage. Learn more about usage credit electricity plans.

Available in: several contract lengths

Free Weekends

Gexa’s Free 3-Day Weekends plan charges nothing for energy from 12 a.m. Friday to 12 a.m. Monday, 72 hours every weekend. Gexa states that delivery charges are also $0 during the free hours [VERIFY: on the plan’s EFL]. Energy used outside that window is priced higher to pay for the free hours, so the plan may work for households that can shift laundry, cooking and other heavy usage to Friday through Sunday. Learn more about time-of-use plans.

EV Electricity Plans

Gexa’s SavEV 12 and SavEV 24 plans are built for electric vehicle owners who charge at home overnight. They charge $0 for energy used between 11 p.m. and 5 a.m. [VERIFY: whole-home usage or EV charging only], 365 nights a year, when paired with Gexa365. Standard TDU delivery charges still apply. The discount applies to compatible vehicles only: Gexa publishes a list of supported makes, so confirm your vehicle is on it before you enroll. Learn more about EV electricity plans.

Available in: 12-month and 24-month contract terms.

Renewable Energy Plans

Since November 2020, all of Gexa Energy’s residential plans have been 100% renewable. Gexa matches the electricity its customers use with renewable energy credits from wind and solar generation, so you do not need to install panels or change anything at home.

Renewable energy plans give Texas residents the opportunity to support cleaner energy without changing their electricity use. These plans help reduce emissions by supporting investments in renewable energy projects, such as wind and solar, instead of fossil fuels. It’s an easy way to make a difference.

A renewable plan describes what is purchased on your behalf, not the electricity that reaches your home. Your home draws the same power from the same grid as your neighbors; the renewable content is counted through those credits. Every Texas plan states its renewable percentage on its EFL.

Featured renewable plans. Every Gexa residential plan is 100% renewable.

Smart Thermostat or Perk-Based Plans

Some plans come with extras, such as a free smart thermostat or a bill credit. These offers are designed to add value and help you manage energy more efficiently.

Solar Buyback Plans

Gexa Energy’s solar buyback plans let homeowners with rooftop solar earn bill credits for the eligible excess electricity their systems send back to the grid. Those credits can help offset the cost of the electricity you use from the grid, making these plans a practical option for getting more value from your solar investment.

Gexa credits your eligible exports at the Excess Energy Credit rate stated on the plan’s EFL [VERIFY: rate and any cap]. Unused credits roll over from month to month, but any balance left when you close the account is forfeited, so the plans work best when your exports and your usage are roughly in balance over a year. Gexa also offers a battery add-on for some solar homes [VERIFY: current name, credit and eligible batteries].

Available in: 12-month contracts [VERIFY: no 24-month solar plan]

How to Choose the Best Gexa Energy Plan

• Start with your usage. If your home uses at least the credit threshold every month, including spring and fall, a bill credit plan may work for you. If your usage swings, a fixed-rate plan without a credit is easier to predict.
• Check the EFL at three usage levels. Read the price at 500, 1,000 and 2,000 kWh, not only the one in the headline.
• Pick a contract end month. An 8- or 10-month plan signed in the fall ends in summer. If you can, choose a term that ends in spring or fall.
• EV owners: SavEV is worth comparing if you charge overnight and your vehicle is on Gexa’s compatible list.
• Solar owners: compare the buyback credit rate against how much your panels typically export, and remember unused credits are forfeited when you leave.
• Weekend-heavy households: Free 3-Day Weekends may work if most of your usage falls between Friday and Sunday.

Then enter your ZIP code to compare the Gexa plans available at your address.

Does Gexa Energy Offer Electricity for Businesses?

Gexa Energy provides electricity plans for businesses across Texas, whether you’re managing a small shop or a large commercial facility. Their business plans are designed to deliver cost control, flexibility, and access to renewable energy options that support your bottom line and sustainability goals.

Key features of Gexa’s business electricity plans include:

• Fixed-Rate: Lock in a consistent rate for up to 60 months to avoid seasonal price swings and simplify budgeting.
• Market Energy Index: Take advantage of real-time market pricing for more flexibility and the chance to save when rates dip.
• Dedicated Account Support: Work with a commercial energy expert who can help you manage your account, answer questions, and find ways to save.
• Tailored Contract Lengths: Choose a contract term that fits your business needs, from multi-year to month-to-month.
• Energy Optimization and Efficiency Services: Get tools and insights to help reduce your usage and improve how your business consumes energy.
• Green Energy Options: Power your business with renewable energy to support sustainability goals without sacrificing reliability.

Learn more about business electricity plans in Texas.

Gexa Energy vs Top Energy Companies

Here is how Gexa compares with two other Texas electricity providers available in the Power Wizard marketplace.

*Data is based on provider information as of October 2026. Plan availability and rates may vary by location. Enter your ZIP code to see current offers. Ratings follow our rating methodology.

Where Does Gexa Energy Operate? Service Regions in Texas

Gexa Energy sells electricity across deregulated Texas, in the Oncor, CenterPoint, AEP Texas Central, AEP Texas North and Texas-New Mexico Power service territories, and in the part of Lubbock that is open to retail competition. It does not serve areas where a municipally owned utility or electric cooperative is the only provider, such as Austin (Austin Energy) and San Antonio (CPS Energy).

• Oncor Electric Delivery: This service area covers cities in North Texas like Dallas, Fort Worth, Plano, Arlington, Waco, and Odessa.
• CenterPoint Energy: This service area covers the Greater Houston area, including Houston, Pasadena, Baytown, and Sugar Land.
• AEP Texas Central: This service area covers cities in South Texas, like Corpus Christi, Laredo, and McAllen.
• AEP Texas North: This service area covers West and Northwest Texas, including Abilene, San Angelo, Vernon, and Alpine.
• Texas-New Mexico Power (TNMP): This service area includes cities like Lewisville, Alvin, Texas City, and Dickinson.
• Lubbock Power & Light: a municipally owned utility that has opened part of Lubbock to retail competition. Gexa sells plans in that area.

* Service areas can change. To confirm which utility serves your address, use our ESID lookup tool, then enter your ZIP code to see the Gexa plans available there. For a visual breakdown of which Texas markets are deregulated, see Power Wizard’s Texas deregulation map.

Gexa Energy’s Role in Your Texas Electricity Service

In deregulated Texas, the company that sells you electricity and the company that delivers it are different businesses. Here is who does what.

Should You Choose Gexa Energy? Here’s How to Decide

Not sure if Gexa Energy is the best fit for your household? If any of the following apply to you, the company’s plans may fit your needs:

• You want every plan option to be 100% renewable, without needing solar panels of your own
• You prefer fixed-rate pricing for predictable monthly bills
• You’re interested in perks like smart thermostats or bill credits
• You live in a deregulated part of Texas
• You use more than 1,000 kWh/month and want to earn usage-based bill credits
• You value responsive customer service and easy-to-use online tools
• You charge an EV at home overnight and your vehicle is on Gexa’s SavEV compatible list

If you are switching to Gexa from another provider, check your current plan’s EFL for its early termination fee and contract end date.

Gexa Energy FAQs